Frequently Asked Questions

General

The Linxdot Indoor Hotspot has been specifically designed to look sleek wherever you place it inside, or around your home. 

  • Linxdot is designed & built by a team of experienced engineers and IOT experts who specialise in electronics product design and manufacturing.
  • The Linxdot Miner comes with a higher gain antenna, allowing your hotspot to cover much further distances. 
  • The Linxdot Miner runs on a quad core 1.5GHz CPU, 2GB RAM and 32GB eMMC. The higher cycle eMMC allows for maximised longevity of the device, compared to the lower-rated MicroSD cards in the original RAK hotspot.

The Linxdot Hotspot is currently available for pre-order. Shipping estimates are given on an order basis and it will be mentioned during checkout and in the order confirmation email.

Depending on location, altitude and building density, the Linxdot Hotspot covers areas between 1 and 10 miles.

Shipments to the UK are shipped from our UK warehouse.

Shipments to the rest of the world will ship from Hong Kong with an express courier service via FedEx. We don’t charge sales tax for orders outside the UK, therefore this will be charged via the courier at the time of delivery based on local tariffs.

The Linxdot miner runs on legal for broadcasting frequencies. The device is pending global certifications of conformity and it only uses pre-certified components.

The frequencies emitted and received by the Linxdot miner are lower in power than those used by smartphones, and are completely safe for use indoors.

Linxdot uses between 20 – 40GB/month. This is equivalent to watching a couple of films daily on Netflix.

No. Linxdot comes with a 3dBi antenna. Depending on location, altitude and building density, the Linxdot Hotspot covers between 1 and 10 miles (3dBi antenna).

Yes, it is completely safe for use indoors. Linxdot uses the same technology that your wireless home phone & base uses. These frequencies emitted and received by the Linxdot miner actually use less power than those used by smartphones.

No, the Linxdot Hotspot supports the Helium LoFi network only for LoRaWan devices.

The Linxdot Hotspot only works legally for broadcasting frequencies. The device is pending global certifications of conformity and it only uses pre-certified components.

Please refer to:

 

Please note, some countries do not have a suggested frequency which typically means that LoRaWAN is not permitted or illegal. You will need to double check with your local authority for local laws and regulations before purchasing a hotspot.

Yes, the Linxdot Hotspot is FCC, CE and RCM certified.

Placement

If you have more than one hotspot, make sure you place them 300 – 600m apart for optimum earnings. Do not place two hotspots in the same house, as it will only reduce your potential earnings by splitting them between hotspots.

The higher up you place your hotspot, the better! Try to ensure there are no obstacles close by.

Check out Helium.place to identity the optimum location to place your hotspot –  https://helium.place/

No, you can not use your Linxdot hotspot in a moving vehicle. Every time you change its location, you have to pay $10 to reassert it. If you are constantly moving, the network will be inaccurate, as will your potential earnings.

Payments, ordering & shipping

Linxdot comes with a 12 month warranty. This covers all manufacturing related defects, and software issues.

We accept credit cards, debit cards, crypto payments, Apple Pay, and bank transfers.

Once you have placed your order, you will receive a confirmation email Linxdot Hotspot. Double check your junk/spam folder!

If you haven’t received your confirmation email within an hour, please get in touch via email [email protected].

Shipments to the UK are shipped from our UK warehouse.

Shipments to the rest of the world will ship from Hong Kong with an express courier service via FedEx, UPS and DHL. We don’t charge sales tax and duties for orders outside the UK, therefore this will be charged to you via the courier at the time of delivery based on local tariffs.

Our UK customers will have their import tax pre-paid, as we charge UK VAT on order.

For countries other than the UK, you will be responsible for your own import taxes and duties. The courier will be in touch about the customs charges at the time of delivery.

Yes, we accept payments through Coinbase (ERC20). Please note, we do not accept BEP20 tokens.

Refunds

You can request a cancellation and refund anytime before shipping. Contact us at [email protected] to arrange this.

Once delivered, we can not accept any returns or issue refunds, unless your order is damaged or defective.

If your device arrives damaged or faulty, we can issue a refund or send you a replacement. Please email [email protected] to arrange this.

Need help with something else?

Fill out the form or email us directly to the address below. 
We aim to get back to you within 24 hours.

Newsletter

Fill out the form below to subscribe to our email list.

We also suggest following us on Twitter for our latest updates.

Join the waitlist

The Linxdot Hotspot is approved for the Helium network. Join the waitlist below to be notified when orders open.

We also suggest following us on Twitter for our latest news and project updates.